1. No physical return of software
Onecompro is delivered digitally through web dashboards, storefront tools, APIs, hosting, and connected services. There is no physical item to return after account activation.
If a user no longer wants to use the platform, they may cancel or downgrade their plan according to the Cancellation Policy.
2. Storefront merchant returns are separate
Merchants using Onecompro may create their own return policies for products they sell to their customers. Those policies are controlled by the merchant, not by Brostartup Ventures Pvt Ltd.
Onecompro is not the seller of merchant products unless explicitly stated. Product returns, exchanges, and replacements for merchant stores are handled by the relevant store owner.
3. Incorrect purchase or plan selection
If a plan was purchased by mistake, contact support as soon as possible. We may help with downgrade, credit adjustment, or plan correction where feasible.
Any refund request connected to a wrong plan purchase will be reviewed under the Refund Policy.
4. Support-first approach
If the platform is not working as expected, please contact support with screenshots, account details, and a description of the issue. We will attempt to resolve configuration, access, billing, or technical concerns before any cancellation or refund review.