1. SaaS subscription fees
Onecompro is a digital SaaS platform. Subscription fees are charged for access to software, hosting, dashboards, storefront tools, support, and related platform capabilities.
Once a paid billing period has started and platform access has been provided, subscription fees are generally non-refundable except where required by law or where Onecompro confirms a billing error.
2. Eligible refund cases
A refund may be reviewed if there is a duplicate payment, an incorrect charge, a failed plan activation after successful payment, or a technical issue caused by Onecompro that prevents reasonable platform access and cannot be resolved within a reasonable time.
Refund approval is at the discretion of Brostartup Ventures Pvt Ltd after verifying payment records, account status, support history, and usage.
3. Non-refundable items
Domain registration, third-party gateway charges, SMS/WhatsApp/email usage, AI credits, generated media, custom implementation work, onboarding services, migration work, and consumed add-ons are generally non-refundable.
Any amount paid to third-party providers is subject to the provider terms and may not be refundable through Onecompro.
4. Refund process
To request a refund review, contact support@onecompro.com or call 9569200451 with your registered account email, payment reference, plan name, payment date, and reason for the request.
Approved refunds are processed to the original payment method where possible. Bank, card, UPI, or gateway processing timelines may vary.
5. Chargebacks and disputes
If a payment dispute or chargeback is raised without contacting support first, account access may be limited while the matter is reviewed. We request customers to contact support so billing issues can be resolved quickly.